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Success story
Building Connections Beyond Telecom: e& Egypt’s Journey to Becoming a Best Place to Work
Discover how e& Egypt is fostering growth, connection, and innovation — building a workplace where people thrive.
e& Egypt entered the Egyptian market in 2007 and quickly became a leader in telecommunications, pioneering 3.5G and 4G services. As a fully digital operator, we offer a wide range of solutions including international calling, high-speed internet, ADSL, an
Beyond connectivity, we’re committed to empowering communities through initiatives in health, education, and innovation. With over 15 years of growth, our vision is to become Egypt’s Top Techco by delivering personalized, impactful services that enrich lives in a digital world.
How do you actively engage your employees?
Employee engagement is at the core of our culture. We run regular engagement surveys and develop action plans with business leaders, driving our engagement index to 85%.
Through digital channels like our app, intranet, and chatbots, we ensure open communication and easy access to information. We complement this with wellness initiatives, volunteering, and team-building activities to create a workplace where people feel heard, valued, and empowered.
Dalia El Gezery
CHRO
What are the most significant HR challenges faced by your industry today?
- Transitioning to Tech: As the industry shifts to tech, recruiting and upskilling talent in AI, data, and cybersecurity is critical. We introduced structured learning and mandatory digital training to address this.
- Embracing Change: We tackle cultural resistance to transformation through strong internal communication and inclusive programs like the “Blind Experience.”
- Learning Amidst Workload: Employees are encouraged to complete at least 15 hours of learning annually via flexible digital platforms.
Fostering Inclusion: We partner with NGOs to ensure our facilities and culture are inclusive and accessible to all.
Could you share details about the teamwork activities offered to your employees?
Teamwork is central to our values. We encourage cross-functional collaboration through projects, mentorship, open workspaces, and digital tools. Social and recreational spaces promote informal connections, while our E-Appreciate program and Annual Recognition Week celebrate contributions and strengthen team spirit.
Reflect on your experience with the Best Places to Work certification journey.
The certification journey has been both rewarding and insightful. It validated our focus on engagement, inclusion, and well-being while highlighting areas for further growth. Seeing our employees’ feedback reflected in the results has reinforced our belief in creating a people-first culture that drives both satisfaction and success.
What advice would you give to someone looking to implement the certification process for their organization
Focus on genuine employee engagement and continuous improvement. Use feedback to guide cultural and operational enhancements, embed inclusion and recognition in your leadership approach, and align the certification process with long-term business goals. Ultimately, a great workplace is built on trust, purpose, and people.